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How to Prepare for Your HVAC Service Appointment

It’s safe to say many homeowners don’t stop to think about their heating and cooling systems until they malfunction. Booking your first HVAC service appointment can be a daunting task for inexperienced homeowners.

Need a replacement or repair? Here are a few things you can do to prepare for your appointment, plus a few questions you should ask your technician.

Preparing for your HVAC service appointment

Here are a few things you should do to ensure your HVAC service appointment goes smoothly.

  • When booking your appointment, describe your needs using as much detail as you can. The more your tech knows about the problem, the better they can assist you. Taking photos and knowing roughly when the issue started is helpful. Compile documentation of previous maintenance on the unit if applicable.
  • Clear the work area of any clutter or obstructions. Repairing and replacing HVAC systems requires a safe work environment. Make the workspace easy to access and remove any clutter or obstructions. Outdoor units require at least one foot of clearance on all sides.
  • Secure pets and children. This is for their own safety as well as the technician’s.

7 questions to ask your HVAC technician

There’s no such thing as a silly question regarding HVAC systems. These units can be a large investment to purchase and replace, so if you have any questions at all, please don’t hesitate to ask.

Here are a few questions we encourage customers to ask before, during, and after their appointment.

What experience and qualifications do you have servicing homes like mine?
Although many HVAC company websites often provide this information, it’s best to double-check. At the bare minimum, your preferred HVAC company should be able to provide you with proof of insurance, show pictures of previous work, and customer testimonials. Our techs will be glad to discuss similar jobs to yours.

How do you handle quotes and payment?
Find out upfront if any overtime or hidden fees apply. If your technician offers a quote over the phone, take that as a red flag. While technicians might offer a rough estimate for common repairs, an in-home examination is needed to determine the cost and scope of the job, particularly for installations.

To avoid delays, confirm accepted payment methods with your HVAC servicer before the appointment. Our technicians will always offer upfront pricing, options, and no hidden fees.

Can you talk me through the job so I know how to maintain my HVAC systems?
Any experienced technician should be willing to educate you on how to maintain your HVAC systems. All homeowners should have a basic knowledge of how their heating, ventilation, and cooling systems work. Not only does this ensure their comfort, but it could also prevent major problems down the line.

Our technicians take pride in educating our customers. If you have any questions about maintaining your systems before, during, or after the job, just let your tech know.

What products do you recommend for my needs and budget?
If you’re replacing a unit, discuss your options with your technician beforehand. Address any budget concerns then and there to prevent any unpleasant surprises.

Our technicians will recommend replacement units based on their observations and your situation. We will never recommend products that don’t suit your needs or are out of your budget.

What are some ways I can save energy?
This is a common question our technicians receive, and we’re always happy to answer it. Your tech can evaluate your current systems and recommend ways to optimize it.

These might include replacing a window unit with an energy-efficient cooling system or installing inexpensive window films. Instead of simply Googling how to cut energy costs, you’ll receive personalized advice at no extra cost to you.

Do you offer 24-hour emergency services?
It’s always better to find out whether your local HVAC company offers 24/7 services
before you need them. Golden West offers 24-hour emergency service 7 days a week. Give us a call and we’ll be sure to help with any needs.

Do you offer financing?
HVAC repairs, maintenance, and replacements can be an unexpected investment for homeowners. If you’re concerned about price, ask if the company offers financing.

We offer financing for most jobs — your systems are repaired now and you pay later.

Book your Denver HVAC appointment today

Whether you need a repair, replacement, or just an annual check-up, Golden West has got your Denver HVAC needs covered. Contact us today to request an HVAC service in Denver and the surrounding area.

When you choose Golden West, you’re choosing to support a family-owned and operated local business. Our technicians are professional, highly experienced, and fully qualified. Read one of thousands of reviews from our satisfied customers to discover why we’re A+ rated with the Better Business Bureau.

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