Golden West was exceptional.
I was skeptical because I found them listed #1 on Google (a paid spot which later I was told these spots require certain criteria besides just cash money, which was a comfort!).
I was in a bind, life was happening big time, I usually price shop THOROUGHLY, there was a May heat-wave and our Central A/C unit had died. We needed someone ASAP.
When I 1st called in the woman was great, very friendly and understanding. She told me very quickly they were booked solid that day, understandably, it was late Friday morning with all that hot sun happening. As she continued to get my info, I assume she was messaging someone on the other side and advised me they could get someone out that afternoon. I worked in a National Security call center for a decade. This all felt genuine, not like "book us now or miss out". After booking the appointment, I actually thought maybe it was just a Denver service to dispatch different techs from different companies to make a commission. I couldn't have been farther from the truth.
I was booked with Anthony (I'll leave last name out cuz you all are going to want to cyber stalk him after hearing how great he is). I was provided with a confirmation text for the appointment and a link to a little Anthony bio. Kinda nice when you're alone and no matter how much ju-jitsu training it's comforting to know who's coming into your home while the hubby is away.
Long story trying to get shorter.... Anthony made a nightmare sitch (my whole unit needed replacement) into an actually pleasant experience. I wasn't surprised, our unit was 22 years old whooohoooooo, so finally the day had come. But delivering the news was tough for Anthony. I could tell he really gave a.... you know. He gave me options, including units, financing and warranty plans. I went totally basic level because this is not our forever home and there was no judgement or pressure to upgrade. In our eyes though.... massive upgrade, haaaa!
Installation day (the very next day, a Saturday), Anthony and his fellow installer Riley were incredible. They made me laugh and were laid back but were so professional. I could tell they followed my lead on when to joke. And when to really joke!
My husband and I knew it would eventually happen and I couldn't be happier with Anthony ESPECIALLY and those working around him. Super thumbs up. He also provided info on up-keep and maintenance and again, I didn't think any of it was any kind of an upsell.
Well done, Golden West. You ARE NOT the corporate mongers I was worried you might be. Please buy Anthony and Riley lunch. They rocked it!!!! Thanks!!!!