Now updated June 2022 3rd experience) :
Chris and crew came to install a new AC unit and furnace. They also fixed an issue on my 2nd floor in which air was not blowing at all in one of the bedrooms.
Golden West, by far has a top notch customer service in regards to ANY industry. Today Chris was informative every step of the way. He and his crew answered any and all questions I asked.
My newer update to what is below. I just had my second experience with this company. Once again on par with my last rating. Brendan came over, explained things in detail, resolved my issue and just left me in a better place.
Customer service is always key with me at first. I will continue to use Golden West!
Initially speaking to Sara to set up my appointment, I was greeted in a upbeat, happy, professional manner. My appointment was set for an hour within my call. I was updated with the status of my driver and given his name Carlos by Sara, telling me he was 30 min away.
Carlos showed up and greeted me in a similar way as Sara.
Carlos entered with a mask, shoe coverings and gloves. He went right to work on my heater and cleaned and searched for issues. Recommendations were made, but recommendations made with time frames in mind. I agreed to an ignitor replacement of which took him 15-30 min. Carlos was a polite, knowledgeable person and can assume he's a goldmine of an asset for his company.
I will certainly use Golden West again. I will also ask for Carlos every single time.....Thank You Sara and Carlos!