Our Most Recent Service Reviews
The customer service and experience was great, don't get me wrong! But this place up-charges/upsells HEAVILY. I had 2 gas leaks on shut off valves, they quoted me $2300 to fix the two leaky valves and run an air test, I was charged $59 for them just to ...come out and quote. He also said if it fails, they would go to option 2 (7k) of replacing the whole mechanical room, then if that doesn't work option 3 (12k) replacing all of the gas lines in the house. I ended up hiring another plumber (drain terrior) to fix the valves ($400) , then called up xcel energy who ran a FREE air pressure test when they turn ur system back on, problem solved after tightening one bolt with a wrench. out the door $400... The problem is, if I would have agreed to the 2k, the air would not have held, and there was no middle ground. No option to "find the leak and fix it". Only "rip everything out and replace it". I would have end up spending 12k or 7k on a problem i fixed for $400!
The dispatcher, Barbara was very helpful during my initial call. Chris, the tech that responded, was very knowledgeable about HVAC systems. I had a great experience with Chris and Golden West.
Joseph is a natural and fearless leader. He possesses the qualities that it’s takes to run projects. I appreciated his promptness and care in getting our plumbing disaster handled. I definitely had some melt downs that he was able to handle ...professionally.
Carlos and his crew did an excellent job in putting in a new furnace for us in timely fashion. I highly recommend this company!
Edger was Very professional understand what the need was. Would use them again
Edgar and Felix came out today to fix a broken pipe, and not only did they do that quickly but they replaced the master water shutoff valve for the house and gave me a quote on another possible but non-urgent repair I'd forgotten I needed. Extremely ...professional, very informative and patient with my questions, highly recommend Golden West as a company, we've had other techs of theirs out before and found them just as helpful and professional.
Great service. Quick and efficient.
Edgar Rivera and his assistant Felix with Golden West Company arrived exactly on time as scheduled. They introduced themselves and listened to my concerns and surveyed the situation. They explained exactly what they were going to do and the cost before ...starting. They took care to work cleanly and left no mess. They promptly got to work, solved the problem. Upon completion they took me through a walk thru of what they did and how they fixed my problem. Their whole visit was conducted professionally and in a friendly manner. If I have any further issues I will be using this company and hopefully Edgar and Felix.
Technician was knowledgeable and extremely courteous