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Customer Service is Crucial – Here’s how we do it Golden West

Customer Service is Crucial – Here’s how we do it Golden West


We often take for granted the technologies and equipment that keep us comfortable and healthy, like water heaters, sewer lines, furnaces, and wifi thermostats. It’s probably safe to say most of us don’t even think about these items on a daily basis, until one of them or stops functioning as expected.

Repairs and replacements are inherently stressful. After all, HVAC and plumbing problems disrupt your life and your comfort. This is just one reason why our team is compassionate and attentive. To us, you’re not just another job, you’re a human being with a busy life. You need your systems repaired promptly so you can focus on the important things.


That’s why top-notch customer service isn’t just a buzzword or a hollow promise here at Golden West. It’s the core of our business philosophy. From the moment you land on our website, our plumbing and HVAC live chat window will greet you. From there, you can connect with us to schedule your job or ask questions. You can also call us right away by clicking on one of the phone numbers on our site.

Once you’ve scheduled your appointment, our technicians will go to great lengths to respect your home, health, and personal space. We wear protective gear, including shoe coverings, gloves, and masks while on the job to keep everyone safe. We work quickly and efficiently to solve your problem and keep you comfortable.

Throughout the job, we’ll even talk you through every step of the process. Education is a big part of what we do. We believe homeowners should have a basic understanding of how their plumbing and HVAC systems work to prevent future problems. But when problems inevitably arise, we’re standing by 24/7 to assist.

Finally, we know that repairing plumbing and HVAC systems can be an unexpected expense, which is why we offer financing for qualifying jobs. We get the job done now, you pay later.

These are just a few ways we go above and beyond to serve our customers. Of course, we don’t expect you to take us at our word. We know most customers like to read reviews before choosing a service. We’re proud of our 1,500+ 5-star Google Reviews and our A+ rating with the Better Business Bureau. Check out this testimonial from one of our many happy clients:

“Great experience with Golden West all around. The phone was answered promptly when I called. The rep was polite and friendly and answered all of my questions patiently. Chris V arrived in the window and I was given a call to confirm. The guys explained the process, gave me an estimate to repair or replace, and got to work. About 30 minutes later my swamp cooler was working and I was educated. Thanks again for the great service.” – Mike B.

This is just 1 review out of thousands.

Not only do we serve our customers, but we also serve our community. Our annual scholarship program provides financial support to students majoring in engineering, home design, and home improvement. We’re proud of our commitment to help students achieve success in their education and their career.

Rain or shine, day or night, our team is here to assist with plumbing and HVAC emergencies big and small. Start chatting with us or give us a call to discuss your home service needs.

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